Refund Policy
Patricia holds the time, drives to you and turns other work away, so these terms are about notice more than anything else. Give her enough of it and there is never a charge.
Cancelling or moving an appointment
- With at least 48 hours' notice there is no charge, and you can move the appointment to any time that suits you.
- Inside 48 hours, half the price of the service is due. The hour is hard to fill at that notice and the drive is already planned around it.
- Missed appointments are charged in full.
- Emergencies or sudden illness are considered on a case-by-case basis.
If Patricia cancels
- You are given the option to be refunded in full or reschedule for a later date.
- If she is delayed in traffic she will call. You are never charged for time lost at her end.
Packages and pre-purchased services
- A package, or any service paid for ahead of time, can be refunded within 30 days of the day it is bought.
- After 30 days, unused sessions and packages roll over for 12 months.
- Exceptions are made on a case-by-case basis.
- If you have used part of a package and ask for a refund inside the 30 days, the sessions you have had are re-priced at their normal rate and the balance comes back to you. The discount applies to the whole package, not to a piece of one.
- One session from each package can be gifted to someone else. Please notify Patricia beforehand.
If the work was not right
- Tell Patricia directly. Whether it is during a session or after, the best option is to express your opinion as soon as possible so she can correct it.
- She will put it right, by redoing the work or refunding it.
How refunds are paid
- Refunds go back to the card or account the payment came from, within five business days of being agreed.